Refund policy

Thank you for shopping at KAJ Loom. If you are not entirely satisfied with your purchase, we're here to help.

Returns

• Upon delivery, you must accept or refuse the entire order.
• If a return request is made after receiving the product, the item will be collected by the shipping company within 7 business days from the date the return request is submitted.
• the refund will be processed after the company confirms that the returned product is in its original condition and free from any damage or use.

 

Exchanges

• We only replace items if they are defective or damaged.
• If you need to exchange it for the same item, send us on Facebook or Instagram and send your item to our postal address.

Shipping

• You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

• If you have any questions on how to return your item to us, contact us on our Facebook or Instagram page.

Additional Information

• We aim to create a seamless and satisfying shopping experience. Please consider our size and fabric guides to help ensure your new items meet your expectations.