FAQ

Frequently Asked Questions (FAQs) for KAJ Loom

1. What materials are used in KAJ Loom kimonos? Our kimonos are crafted from the finest fabrics, including premium silk and high-quality alternatives. Each fabric is chosen for its comfort, quality, and sustainability.

2. How do I place an order on www.kajloom.com? To place an order, simply browse our collection, select the items you like, choose the correct size and color, and add them to your cart. Once you are ready to checkout, follow the prompts to enter shipping information, choose a payment method, and confirm your order.

3. Can I change or cancel my order after it's been placed? We offer a brief window to change or cancel your order within 24 hours of placement. Please contact us immediately at info@kajloom.com if you need to make any changes.

4. How do I track my order? Once your order has shipped, you will receive an email with tracking information. You can use this information to check the current status of your delivery.

5. What is your return policy? You may return any unused items within 30 days of receipt for a full refund or exchange, provided they are returned in their original condition and packaging. For more detailed information, please refer to our Return and Refund Policy.

6. Do you ship internationally? Currently, we ship to select international destinations. Shipping costs and times vary by location. Please check our Shipping Policy for more details.

7. What payment methods do you accept? We accept a variety of payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital payment options.

8. Are there any additional fees I should be aware of when ordering? Customers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

9. How can I contact customer support? Our customer support team can be reached at info@kajloom.com. We strive to respond to all inquiries within 24 hours.

10. How can I ensure the right fit when ordering? Please refer to our detailed sizing guide available on our product pages. If you have further questions, our customer service team is happy to assist.